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Thank
you for your interest in RUC's webhotel services. Please read the
FAQ below. If you have any questions or want to open a site,
contact the webmaster.
Frequently
Asked Questions
Can
I get my personal homepage hosted by the webhotel server?
No
you can't. Personal
homepages are not
hosted
by Roskilde
University but there are thousands of free or cheap hosting
possibilities in the Internet.
Which
content is eligible for being hosted by the webhotel
server?
Basically
any homepage with a content related to projects and/or activities
hosted and/or sponsored by Roskilde University can be hosted by
the webhotel server. If you are in doubt, contact us via the malto
link above. Once again, personal materials belong to personal
pages.
Does
the webhotel server support PHP and MySQL?
Yes,
it does.
How
do I connect to the webhotel server?
For
the sake of security, connections to the server can only be made
from within RUC's network or via VPN.
You
will have to use a SFTP/SCP client in order to change/upload
content.
Use
the username, password and remote path provided to you by the
webmaster.
Where
can I find a SFTP/SCP client?
We
recommend you to use open source programs with active development
like Filezilla.
But there are a lot of programs around and you are free to use
your own favourite. On Linux and Mac you can use the integrated
terminal with the 'sftp' command.
Does
the webhotel server also support standard FTP connections?
No,
it doesn't.
Can
I use my favorite graphical MySQL database manager to access my
database(s) on the webhotel server?
No
you can't. Connections to your MySQL database(s) are only allowed
from the webhotel server itself.
I
don't know what happened but I lost some of my files?
Don't
panic, we do perform a backup of your files every night. That said
we still strongly recommend you to keep a safe copy of your
material "just in case".
I
can't remember my password?
Consult
a good doctor. Just kidding... Contact us via the mailto link
above to get a new one.
I
can remember my password but I can't log on webhotel.ruc.dk
Did
you check the Caps/Num lock keys? Then maybe your account have
expired? User accounts automatically expire after one year. Users
will be informed by e-mail once their accounts are about to
expire, users can easily check-in for an extra year by answering
the mail.
Can
I share my account with another person working on the same web
page?
No
you can't. User accounts are personal! Each project member must
use his/her own account to log in.
I've
read the FAQ twice but I would still like to know if...
Drop
a mail to us via the mailto link above and we will return to you
as soon as possible with a detailed answer. Count on one business
day to get the answer.
I
just discovered a bug, should I report it? To who?
Yes,
please report it to us by using the mailto link above.
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